Principle

Description

See the Whole

• Analyze needs in the big picture context and identify why a change is necessary.
• Desired outcomes are created by understanding the context, the solution and the stakeholders.

Think as a Customer

• Understand customer experience needs in order to build solutions that address those needs.
• The team starts with a high-level view of customer needs and breaks them down into detailed understanding that is used to evolve the emerging solution.

Analyze to Determine What is Valuable

• Continuously assess and prioritize work to maximize the value being delivered.
• The value in the change is realized by understanding the context, the needs, the stakeholders, and the solution possibilities.

Get Real Using Examples

• Assessing real examples is important for building a shared understanding of the need and how the solution will satisfy that need.
• Examples can also be used to derive acceptance criteria, help design the solution, and provide a foundation for testing the solution.

Understand What is Doable

• Understand how to deliver a solution within constraints by continually analyzing needs and the solutions that can satisfy a prioritized need.
• Constraints also need to be considered within the operational environment to ensure that the solution delivers the value intended.

Stimulate Collaboration and Continuous Improvement

• Help create an environment where all stakeholders contribute to value on an ongoing basis.
• Use continuous feedback to adapt the solution and its processes to increase the delivered value.

Avoid Waste

• Identify activities that add value and those that don’t.
• Remove activities that do not contribute to satisfying the need.