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IIBA Governance

Good governance is the basis for our decision-making. IIBA global board of directors is accountable to the members and provide guidance, oversight, and appropriate risk management. Working together, the Board and the leadership team support IIBA's long-term success.

Join IIBA’s Board of Directors

The IIBA Board of Directors is seeking to recommend 1-2 new Directors to join the Board at our Annual General Meeting in June 2024. We’ll be partnering with leadership advisory firm Odgers Berndtson to support us in evaluating candidates. Our preference in this cycle will be for Directors who are either US-based or have significant US-based experience.

Our first priority will be a Director with skills and experience in strategic marketing, preferably in a technology-driven organization, ideally with analytical, performance marketing and global identity and brand-building experience. Candidates will also have leadership, and governance experience in either the for-profit or not-for-profit sectors, and a desire to serve in a profession-building setting.

Our second priority will be a Director with business analysis leadership skills and experience within the IIBA community, ideally holding IIBA’s most senior CBAP certification, and actively involved in center of excellence, community of practice or related organizational management roles.

Applications from those meeting the above criteria are encouraged prior to March 8, 2024, and should be submitted online here.

Meet IIBA’s Leadership Team

Delvin Fletcher, President & CEO


About Delvin Fletcher

Delvin Fletcher joined the International Institute of Business Analysis™ (IIBA®) as President and Chief Executive Officer in January 2020. He is passionate about IIBA’s mission to lead the business analysis community and provide global standards of practice, so every person achieves more. Prior to joining IIBA, he served as Chief Information Officer with the Chartered Professional Accountants of Ontario since 2017. His professional background includes membership association and not-for-profit experience, functional roles in operations and information systems, digital transformation oversight, and extensive consulting in both the public and private sectors. He brings experience from Ethoca Technologies, Xchange Technology Group, SAP Canada, Shred-it International, KPMG, and other prominent organizations where he acted in senior leadership roles. 


Leadership Team


Delvin Fletcher - President & CEO

Paula Pergantis - Chief Financial and Administrative Officer

Jeffrey A. Roth - Chief Marketing Officer

Jas Phul - Vice President, Product & Intellectual Property

Lee Kennedy - Vice President, Product

Jared Gorai - Director, Chapters & Membership Engagement

Blake Heggestad - Director, Business Development & Growth

Chantal Journeay - Director, Finance

Vicky Lindo - Director, Human Resources 

Matthijs Perk - Director, Information Technology

Sandra Bauer Heinz - Senior Manager, Applications

Tiffani Iacolino - Senior Manager, Product Marketing

Kevin Legacy - Senior Manager, Customer Support

The Board of Directors together with IIBA’s leadership team, set our strategic direction.


Have a governance question? Email IIBA's Board Chair.

Jon Buttriss, Board of Directors

Jon is recognised as a highly successful international executive leader in the fields of Change Leadership, Digital Transformation and Learning & Development. Over the last 30 years Jon has led successful growth and transformations of commercial, charitable and public-sector organisations through delivering strategic purpose and customer value.

Having built his first computer as a 10-year old, Jon started his working career as a simulations programmer working on a range of industrial and military projects, but quickly moved into the world of service transformation in major multinationals such as Santander, Thomson Corporation, Reed and BCS.
Currently Jon works as a consultant and spends time to coaching and volunteering for community interest organisations that work for the benefit of communities and businesses by providing a range of development services to the most disadvantaged groups.
Outside the boardroom Jon’s interests include Charitable fund-raising especially through Charity Cycle Rides such as London to Paris, Ring of Kerry; Attending (and occasionally playing) all types of sports; Listening to the world, especially to music (although he can’t play a note); and Learning each and every day from Life’s journey.
Dave Polsky, Board of Directors
Dave Polsky currently works as a CIO for a Canadian insurance provider, overseeing all information systems, applications and infrastructure. As a seasoned IT veteran with over 25 years of experience working with Fortune 1000 companies, David excels at leveraging technology to ensure clients and employers achieve their overall business objectives. 
David brings a diverse technology background with strengths in infrastructure and operations, application management, IT security, process optimization, B2B eCommerce, and mobile applications. His experience in both the public and private sectors combined has given him a keen understanding of how to support operations and requirements in different business environments. As a co-founder of a mobile and web applications development company David understands the entrepreneurial nature of technology and the importance of strategic direction. 
David holds a B. Comm. Honours degree, has attained a CISSP designation, is a Drexler Certified Facilitator, and completed a Supply Chain Management program at Michigan State University.
Stephanie Bird

Stephanie is currently the Chief Financial Officer at UGE International - a renewable energy company that develops, builds, finances, and operates solar facilities. As a CPA CA and ICD.d with over 25 years of leadership, Stephanie is an accomplished finance expert with executive risk and operations experience in services industries. Her passion for the environmental sector coupled with hands-on service industry experience in technology, energy, travel, and loyalty programs has gained her valuable knowledge of the fluidity of needs of fast-growing private companies and the requirements for public entities. Stephanie will bring extensive M&A experience in transactions ranging from $10MM to $400MM and valuable experience in navigating several regulatory environments to IIBA’s Board.


Alex , FCPA, FCMA, MBA. M.Ed. Corporate Director and Educator. Retired from LCBO, a multi-billion dollar liquor distributor and retailer after almost 38 years. He has experience in retail, systems and planning and for the last 20 years was the Senior Vice President of Finance and Administration and CFO. During this time, he actively led the re-engineering of their supply chain functions, developed its enterprise risk management system, and modernized many of the business processes with the use of technology.

Currently Alex teaches business as at York University’s Faculty of Liberal Arts and Professional Studies in the Bachelor of Commerce program.

He is a Fellow of the Certified Professional Accountants (FCPA) and a Fellow, Society of Management Accountants (FCMA). He also has an MBA from the Ivey School of Business a Masters of Education from Brock University and a Bachelor of Commerce from York University.

He currently serves on the boards of Member Savings Credit Union, where he is vice-chair, and chair of the Audit and Finance Committee, he is a director and member of the Finance Committee of PMA a Wine & Spirits Distribution company and two NFP boards, 211 Ontario and Meal-a-Day Fund of Canada. He is a former chair for the Society of Management Accountants of Ontario (CMAO) and a past member of the Public Accountants Council of Ontario.

Barbara Carkenord, Board of Directors
Barbara provides training and consulting to help companies improve their analysis maturity, consistency, and effectiveness. She combines her entrepreneurial and business analysis experience with her love of education promote the development of the business analysis practice.

Barbara is on the board of directors for the International Institute of Business Analysis (IIBA®). During her career Barbara co-founded two successful companies and worked in varied industries including manufacturing, financial services, and software development. Barbara has worked as a leader, mentor, consultant, trainer, and instructional designer. She has written numerous books, articles, blogs, and training manuals all aimed at helping professionals enhance their skills including Seven Steps to Mastering Business Analysis.
Throughout her career Barbara has been passionate about enabling people and organizations to succeed through analysis. Analytical thinking allows organizations to increase their process efficiency and improve the quality of their products. Beginning her career in software development, early assignments allowed her to design systems which streamlined employee processes, increased the quality of information, and improved customer relationships. 

Sue is the former Chief Human Resources Office of Toronto Dominion Bank, one of the top 25 global banks, with Canadian, US, and UK experience in large financial services organizations. She brings deep business acumen developed through expanding and contracting business cycles within organic growth, brand-oriented companies. Sue will bring experience creating purpose-led people strategy and programs designed to drive business success through aligned customer and employee experience propositions and effective board governance and regulatory requirements.


Victoria Cupet is a certified coach, trainer, consultant, best-selling author, and keynote speaker. She has vast experience in business analysis, process management, and project management, as well as in the personal development area. 

Victoria’s deep knowledge and strong commitment are proven by more than 20 certifications, such as Certified Business Analysis Professional™ (CBAP®), PMI Professional in Business Analysis (PMI-PBA), Project Management Professional (PMP), and many others. 

Victoria contributed as an author of Business Analysis Body of Knowledge® (BABOK® Guide) v3 and is the co-author of the book The Road to Success.

Katie Himmelman, Board of Directors
Katie Himmelman has 20 years of Human Resources experience with a depth of expertise delivering advisory and transactional support to entrepreneurial and larger global organizations in the Financial Services and Technology industries. Katie’s experience spans all areas of Human Resources including strategy development with business leaders, executive compensation & governance, talent & performance management, employee relations, policy development & implementation, benefits, recruitment, global mobility and learning & development. Known as a pragmatic, client-focused business partner, she has supported CEOs, business heads and employees in global organizations across Canada, the US and Europe.
Katie currently works on the Executive Compensation and Governance team at a large Canadian bank and in her spare time enjoys cottaging, waterskiing, snow skiing and spending time with her husband and young daughters.
Heather Mylain-Mains, Board of Director
Heather is from Des Moines, Iowa. She grew up there, pursued her bachelors and graduate degrees there and stayed to raise her family. She is a stimulus for change as a mom, a business analyst consultant, Past President of Central Iowa Chapter, Deputy VP Chapters IIBA and was Volunteer VP Chapters, IIBA. 
Heather has worked as a Business Analyst long before there was a formal title. For the past 17 + years, she has worked with a variety of project teams to identify and solve many problems and challenges in the financial services, insurance and higher education industries. Projects have included new system development, process improvements, COTS implementations as well as assessing, leading and coaching other business analysts. 
She has a passion for sharing the power of the Business Analyst role and promoting the importance of that role in every business. She applies that passion to the classroom teaching students through B2T Training and speaking at events. Heather is a natural collaborator and engages people at all levels in organizations. She leads teams to success through focusing on the organization strategy and understanding the real problems to be solved. 
She has been fortunate to work through all the processes of business analysis in the SDLC and be able to participate in many roles in projects. There is no part of the RACI matrix she has not been responsible for! 
Heather has a BA in Accounting from Grand View College and an MBA from Drake University and is a CBAP®.

Khethelo Malinga is a past President of IIBA’s South Africa Chapter. She lead the Chapter’s strategy and focused on connecting a community of business analysis professionals, increasing membership, and maximizing skills development in the profession.

Khethelo has dedicated her career to advancing the field of business analysis and helping organizations thrive. With 14+ years of experience in banking, she has a deep understanding of the challenges faced by financial institutions in today's changing business environment. 

As a CBAP®, she has worked as a Business Analyst for most of her career with experience in process reengineering, product ownership, solutions design, and digital transformation projects. She’s studying towards her MBA, has a bachelor's degree in Financial Information Systems, Post Graduate Diploma in Business Management (PDBM), Lean Six Sigma belt, and a Prince2 Foundation certificate. 


On his first day of work, Matthew Leach wrote requirements. This initial assignment began a career long passion for business analysis which continues to this day. Since that time, Matthew has held positions as a practitioner and a leader with several technology and consulting organizations. He is currently a Vice President at NTT DATA Services where he leads a global consulting practice focused on reimagining experiences, creating business agility, and improving project execution.

Throughout his career, Matthew has partnered with companies spanning industries as diverse as financial services, healthcare, and defense, among others. His constant focus is to better understand the operations as well as their customers of these organizations, while inventing business models and delivering solutions that delight both.

Matthew is a recognized authority on business analysis, project management, and agile practices with a focus on digital transformation. He is also a contributing author to the third edition of the IIBA’s Business Analysis Body of Knowledge (BABOK®) and is the joint holder of a patent for the quantitative analysis of digital customer experiences.

Matthew holds a BS and MS Worcester Polytechnic Institute and an MBA from Boston College.

He lives in Boston with his wife and children where he dreams of tennis and downhill skiing, while building Legos and playing with trains.

Terry Roach.jpg

Dr. Terry Roach is the founder of Capsifi, a global software company that specializes in business architecture solutions.

Throughout his 20-year career in senior executive positions at global technology vendors (including IBM, Apple, PeopleSoft, and Oracle), Terry has worked on dozens of complex business transformation projects across North and South America and Asia Pacific. Frustrated by a lack of rigour in the description for business operating models, Terry was inspired to find a more comprehensive approach. His 2011 PhD thesis on semantic modelling has evolved into a comprehensive business architecture platform and innovative global software business. 

Originally from Zimbabwe, Terry lived in Botswana, South Africa, New York, and Brazil before making Sydney his home in 2001 with his wife Amanda and their four boys. He earned a bachelor’s degree in Computer Science from Rhodes University South Africa and was admitted to Mensa in the 99th percentile in 1986. He continues to pursue an academic research career, holding an Adjunct Senior Lecturer position in Computer Science and Engineering at University of New South Wales (UNSW). Terry is also on the curriculum advisory board for the School of Software at University of Technology Sydney (UTS).

Mark Roth

Mark is Chief Risk and Compliance Officer with Prime Quadrant. He has over 30 years of experience in financial and operational management, Mark served in senior roles including Chief Financial Officer, Chief Operating Officer, Chief Administrative Officer, Chief Risk Officer, and Chief Compliance Officer. Mark brings his broad background to build successful businesses in Canada, the USA, the UK, Asia, and Latin America, focused primarily on financial services and solutions. He is a critical and creative thinker who develops innovative, client-focused teams to drive strategic vision across multifaceted global organizations. As an architect and implementer of commercial solutions for highly complex issues, he will add valuable business acumen to IIBA’s Board.

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